Who are We?
Post My Blinds Limited (Company No. 1560119), henceforth we/us, is committed to delivering high-quality window furnishings while upholding the highest standards of customer privacy.

We serve as the data controller for any personal information collected from or about you. This Privacy Policy outlines the terms governing our collection, handling, and processing of your personal data. Should you have any questions regarding our Privacy Policy or the ways in which your data is used, please do not hesitate to contact us.
We also operate under the trading names “Online Blinds” and “Blindz”.

When Do We Collect Information?
We gather information through various channels, including when you contact us directly—whether in person, by phone, email, post, fax, or social media—or when you become a customer or supplier. If you visit our premises, CCTV may capture your image. We also collect data when you voluntarily participate in customer surveys, enter competitions or promotions, submit feedback, or complete contact forms on our website(s).
For quality assurance, training, and fairness, we may record all calls to handle queries or complaints effectively.
We may obtain information about you from credit reference agencies when performing credit or identity checks, and we may also gather information from mailing lists and online platforms. Additionally, when you visit our website, data such as your IP address and other browser-generated details may be collected through cookies.

What Information Will We Collect?
We will utilise the information we collect about you strictly in compliance with applicable laws, including the General Data Protection Regulation (GDPR) (EU) 2016/679). This may include:
• Contact information for you and your employees, such as names, addresses, telephone numbers, and email addresses.
• Records of goods or services exchanged between us.
• Details of your credit history, along with information from financial crime prevention agencies, Electoral Registers, and utility service providers.
• Information about your physical appearance and activities while on our premises.
Prior to entering into a contract with you for the purchase or sale of goods, we may need to collect specific information to verify your identity. This is necessary for compliance with the Money Laundering, Terrorist Financing, and Transfer of Funds Regulations 2017 (the 'Money Laundering Regulations 2017') and other relevant legislation, as well as for evaluating our credit risk. Provision of this information is mandatory; without it, we will be unable to proceed with the contract.
Our website also collects usage data automatically. We may gather and store anonymous details about your visit, including your Internet Service Provider (ISP) name, browser and operating system type, date and time of access, the referring website or platform, and the pages viewed. This data does not personally identify you.

How We Use Your Information
We use the information we hold about you for the following purposes. Your personal data will be used for one or more of these purposes:
• To manage and provide the products and services you have requested or shown interest in;
• To fulfil our contractual obligations to you;
• To administer competitions, promotions, or other offers in which you participate;
• To inform you if any products or services you requested are unavailable;
• To offer information about similar goods or services to those you have contracted with us to provide or inquired about. You may opt out of receiving this information at any time by contacting us using the details below;
• To protect your information and prevent unauthorised access;
• To conduct market research to improve our products and services;
• To monitor your activity on our digital platforms;
• To compile statistics on our website usage;
• To personalise and enhance your experience on our digital platforms;
• To obtain your feedback on our services;
• To inform you of changes to our services or business terms;
• To conduct credit and identity checks for anti-money laundering compliance and credit risk assessment;
• For payment verification, debt tracing, and recovery;
• To address any queries, complaints, or issues you report;
• When legally required or as necessary to ensure the proper functioning of our systems, to protect ourselves or our customers, or to enforce contractual terms;
• To maintain security and ensure a safe working environment on our premises.
Disclosure of Your Information
We may share your information with the following parties:
• Other businesses within our corporate group, as well as any future members of the group;
• Our IT providers and support service partners (such as shipping and delivery contractors) to ensure fulfilment of our contractual obligations to you;
• Our appointed professional advisers, including accountants, legal representatives, and bankers, as needed to provide their advisory services;
• Credit reference agencies and similar organisations for the purpose of conducting required checks;
• Debt collection agencies or the Court, if necessary;
• As required by any applicable legal obligations;
• Law enforcement agencies and other relevant parties to investigate or prevent potential fraud or illegal activities;
• HMRC, if legally obligated, which may share this information with tax authorities in other jurisdictions;
• In the event of a business acquisition, if we or substantially all of our assets are acquired by a third party, customer and supplier personal data may be among the transferred assets.
We will only disclose your information to third parties as described above and under no other circumstances.
Our website may contain links to third-party payment sites. By following these links, you will be subject to the privacy terms of those websites. We recommend reviewing their privacy policies before providing any personal information, as we do not accept responsibility or liability for your use of these external websites.
We do not sell, trade, or rent your personal information to third parties. To better tailor our services to your needs, we use non-identifiable data to help enhance our offerings, which we may share with advertisers and trusted business partners. Any use or sharing of personally identifiable information beyond these purposes requires your explicit consent.

Profiling
We may use your information for profiling purposes to personalise and tailor marketing communications, but only if you have given your consent to receive such communications.
You can easily unsubscribe from our marketing communications by clicking the unsubscribe link in the footer of any email marketing messages we send, or by using the reply option in our SMS messages. Alternatively, you can unsubscribe by contacting us using the details provided in this Privacy Policy.

We may also occasionally participate in Facebook’s 'Custom Audience' service, which allows us to show personalised advertisements to you when you visit Facebook. This service works by converting your email address into a unique identifier, which Facebook matches with identifiers generated from the email addresses of its users. We will only include you in Facebook Custom Audiences if you have consented to receive marketing from us. Should you change your mind, you can withdraw your consent at any time by unsubscribing.

Credit and Identity Checks
As part of our contracting process, we may conduct automated checks using your personal data, including your name, postal address, date of birth, telephone numbers, and employment status. These checks may include credit and identity verifications, which involve obtaining information such as your credit history from credit reference agencies, the Electoral Register, and utility service providers.
These checks are necessary to fulfil our obligations under the Money Laundering Regulations 2017 (and other relevant legislation) and to assess our credit risk. The information we gather from these checks helps us determine whether an account can be opened or if further details are required, based on factors like identity verification and credit history.
Credit reference agencies will record the details of our search, and may note whether or not your application is accepted. We may also perform periodic checks with these agencies to manage your account.
In order to protect both ourselves and our customers from fraud or theft, we may share information with financial and fraud prevention organisations. If false or inaccurate information is provided and fraud is suspected or detected, details may be shared with fraud prevention agencies, who will retain a record. This information may be accessed by law enforcement agencies and used by us to prevent fraud, money laundering, or to manage credit and debt recovery.
Storage of Personal Data
We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, as outlined in this Policy, and for any period required by law.
Personal data related to the performance of our contractual obligations, as well as data collected for identity and anti-money laundering checks, will be kept for up to 10 years after the completion of our contract with you. Upon the expiry of this period, you may request that we delete your personal data, unless we are legally obligated to retain it for a longer duration.
We implement appropriate security measures, including physical, electronic, and procedural safeguards, to protect your personal information from unauthorised access and disclosure.
In the course of fulfilling our contractual obligations to you, we may transfer or allow access to your information internationally, including to countries outside the European Economic Area (EEA). We will ensure that any such transfer complies with applicable data protection laws, ensuring your personal data is adequately protected.
If you wish to update your personal data, please contact us.

Cookies
Cookies are small text files placed on your computer or device, either temporarily or permanently, through your web browser. These cookies enable our systems to recognise you and offer features such as loyalty discounts, while also retaining items in your shopping basket across visits.
Our website uses cookies to distinguish you from other users, helping us provide a better browsing experience and improve our site’s functionality.
We use Google Analytics to collect and analyse data about your visits to our website. Google Analytics cookies allow us to identify first-time and returning visitors, ensuring that our site performs optimally. These cookies do not contain personally identifiable information or track individual users. Additionally, these cookies may be utilised for profiling purposes to support advertising on platforms such as Google and Facebook.

Security of Information
We take the protection of your personal information seriously. When you submit your credit card details, we use industry-standard Secure Sockets Layer (SSL) encryption to safeguard your data. Additionally, we implement security measures to protect both our paper-based systems and electronic databases from loss, misuse, or unauthorised access. Access to these systems is strictly controlled and granted only when necessary, with clear guidelines on the appropriate use of the personal information they contain.
For areas of our digital platforms that require a password, you are responsible for maintaining the confidentiality and security of your password. Please ensure that you do not share or disclose your password to anyone else.

Your Rights
You have the following rights regarding your personal data, which you can exercise by contacting us using the details provided below:
• The right to request that we stop processing your personal data for marketing purposes.
• The right to access the personal information we hold about you and obtain a copy of it.
• The right to prevent processing of personal data that may cause or is likely to cause significant harm or distress to you or others.
• The right to request the correction or completion of any inaccurate or incomplete personal data.
• The right to restrict or object to the processing of your personal data, and to request its deletion under certain circumstances.
• In specific instances, the right to receive your personal data in a structured, commonly used, and machine-readable format, and to request that we transfer it to another data controller where technically possible.
• The right to be informed about any automated decision-making processes involving your personal data, and to receive meaningful information about the logic, significance, and consequences of such processing.
• The right to file a complaint regarding the way your personal data is handled.
• The right to withdraw your consent to any processing of your personal data for purposes other than the legitimate ones set out in this policy.

Changes to Our Privacy Policy
We reserve the right to amend this Policy any time. Any substantive changes we make to our Policy will be updated on our privacy policy page on our website(s).

Contacting Us

If you have any questions about this privacy policy or about your personal data, please email us at privacy@blinds.online or write to us at the following address:
Data Protection Officer
Post My Blinds Limited
Suite 6a 10 Duke Street
Liverpool
Merseyside
England
L1 5AS